Terms and Conditions
Please ask for a no obligation quotation. Quotations are valid for 7 days. After this time Sweet Harmony Cakes reserves the right to withdraw the quotation and provide an alternative.
Please ensure that you specify the date you would like the cake to be ready for/collection on, rather than the date of the event itself
Please check you are happy with the information on the quotation before paying
your deposit as deposits are non-
Any changes made to the details on the quotation may affect the final price.
Any cake ordered from a picture or photo of a cake produced by any other cake maker can only be made by Sweet Harmony Cakes as our interpretation of that cake and will not be an exact reproduction.
Sweet Harmony Cakes will provide allergen information on the quotation (and again on the order).
While all efforts will be made to ensure there is no cross-
By placing your order you are stating that you are aware of the allergens and will take responsibility for passing this information onto anyone consuming the cake. Customers will also be required to sign a collection form stating that you are aware of the allergens in the cake and how the cake has been produced in terms of allergens.
Deposits and payments
Please note, your order will not be considered booked until the deposit has been received and funds have cleared
Final balance is due:
1 week prior for orders up to £100
4 weeks prior for orders over £100
If the order is particularly large or complex, Sweet Harmony Cakes reserves the right to request an interim payment to cover any costs and work undertaken prior to the due date of the final balance. Sweet Harmony Cakes will inform the customer of the due date of any interim payments
Payments can be made via bank transfer (please ask for account details), cash (delivered at a mutually agreeable time), paypal or cheque (please allow 10 extra working days from receipt for funds to clear)
A receipt and invoice will be sent after the deposit has been received stating the balance due date.
Your final balance must be paid by the date specified to ensure that your item(s) are ready for the date agreed. It is the customer’s responsibility to organise this payment. Sweet Harmony Cakes will not be responsible for chasing final payment.
Deposits are non-
Orders up to £100
Cancellation made with 7 days or more notice: deposit retained
Cancellation with less than 7 days notice: full payment retained
Orders over £100
Cancellations made with 28 days or more notice: deposit retained
Canellation with less than 28 days notice: full payment retained
For celebration cakes and cupcakes, Sweet Harmony Cakes offers collection only, from Lordswood, Chatham. For Wedding Cakes delivery and set up at the venue is possible if agreed at time of ordering. An extra fee will be charged for mileage and set up time. It is the customer’s responsibility to ensure that any delivery details are correct.
Collection times should be agreed at the time of ordering. Any changes to these plans need to be discussed with Sweet Harmony Cakes and agreed 5 working days in advance of collection/delivery date
The customer will sign stating that they are happy with the condition of the cake(s) on collection and will then be responsible for the item(s) once it has been collected
Sweet Harmony Cakes retains the right to use any images of the products created by them to promote themselves on the Sweet Harmony Cakes website, Facebook or any other promotional medium.