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Terms and Conditions


Please ask for a no obligation quotation. Quotations are valid for 7 days. After this time Sweet Harmony Cakes reserves the right to withdraw the quotation and provide an alternative.

Please ensure that you specify the date you would like the cake to be ready for/collection on, rather than the date of the event itself

Please check you are happy with the information on the quotation before paying your deposit as deposits are non-refundable.

Any changes made to the details on the quotation may affect the final price.

Any cake ordered from a picture or photo of a cake produced by any other cake maker can only be made by Sweet Harmony Cakes as our interpretation of that cake and will not be an exact reproduction.


Sweet Harmony Cakes will provide allergen information on the quotation (and again on the order).

While all efforts will be made to ensure there is no cross-contamination when producing a specific/particular allergen-free cake, all orders are produced in a domestic kitchen that is not completely allergen free and where peanut butter is served. Some cake recipes will contain nuts and will be produced with the same equipment as other orders.

By placing your order you are stating that you are aware of the allergens and will take responsibility for passing this information onto anyone consuming the cake. Customers will also be required to sign a collection form stating that you are aware of the allergens in the cake and how the cake has been produced in terms of allergens.

Deposits and payments

Non-refundable deposits are 50% of the order placed, up to a maximum of £50. If the order contains several components/items (i.e. more than one cake), Sweet Harmony Cakes reserves the right to charge a 50% (up to a maximum of £50) non-refundable deposit per item.

Please note, your order will not be considered booked until the deposit has been received and funds have cleared

Final balance is due:

1 week prior for orders up to £100

4 weeks prior for orders over £100

If the order is particularly large or complex, Sweet Harmony Cakes reserves the right to request an interim payment to cover any costs and work undertaken prior to the due date of the final balance. Sweet Harmony Cakes will inform the customer of the due date of any interim payments

Payments can be made via bank transfer (please ask for account details), cash (delivered at a mutually agreeable time), paypal or cheque (please allow 10 extra working days from receipt for funds to clear)

A receipt and invoice will be sent after the deposit has been received stating the balance due date.

Your final balance must be paid by the date specified to ensure that your item(s) are ready for the date agreed. It is the customer’s responsibility to organise this payment. Sweet Harmony Cakes will not be responsible for chasing final payment.


Deposits are non-refundable and cannot be returned if an order is cancelled

Orders up to £100

Cancellation made with 7 days or more notice: deposit retained

Cancellation with less than 7 days notice: full payment retained

Orders over £100

Cancellations made with 28 days or more notice: deposit retained

Canellation with less than 28 days notice: full payment retained


For celebration cakes and cupcakes, Sweet Harmony Cakes offers collection only, from Lordswood, Chatham. For Wedding Cakes delivery and set up at the venue is possible if agreed at time of ordering. An extra fee will be charged for mileage and set up time. It is the customer’s responsibility to ensure that any delivery details are correct.

Collection times should be agreed at the time of ordering. Any changes to these plans need to be discussed with Sweet Harmony Cakes and agreed 5 working days in advance of collection/delivery date

The customer will sign stating that they are happy with the condition of the cake(s) on collection and will then be responsible for the item(s) once it has been collected


Sweet Harmony Cakes retains the right to use any images of the products created by them to promote themselves on the Sweet Harmony Cakes website, Facebook or any other promotional medium.

Click here to download a pdf version of our Terms & Conditions

Contact us:

Email: rachel@sweetharmonycakes.co.uk

Phone: 0772 4466064          

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